Direct Debit Service Agreement (DDRSA)
(please keep for your records)
Thank you for joining
Rainforest Rescue as a Rainforest Rescuer. Your decision to making saving
rainforests a part of your everyday life demonstrates your commitment to protecting
our rainforests and their precious biodiversity forever.
As you have chosen to make
payments from your bank account each
month (a direct debit), please read the following Direct Debit Service
Agreement, which explains what your obligations are when undertaking a Direct
Debit arrangement with us. It also details what our obligations are to you as your Direct Debit provider.
account means the account nominated
in the Direct Debit Request, held at your financial institution from which we
are authorised to arrange for funds to be debited;
agreement means this Direct Debit
Request Service Agreement between you and us;
banking day means a day other than a
Saturday or Sunday or a public holiday listed throughout Australia;
debit day means the day that payment
by you to us is due;
debit payment means a particular
transaction where a debit is made;
direct debit request means the Direct Debit
Request between us and you as amended
from time to time;
we means Rainforest Rescue; and
you means the customer/s who
signed the Direct Debit Request;
your financial institution means the financial
institution nominated by you on the DDRSA at which the account is maintained.
Debiting your account
By signing a Direct Debit Request (including selecting monthly payment online), you have authorised us to arrange for
funds to be debited from your account.
You should refer to the Direct Debit
Request and/or this agreement for
the terms of the arrangement between us and you.
We will only arrange for funds to be debited from your account as authorised in the Direct Debit Request.
If the direct debit falls on
a day that is not a banking day, we may direct your financial institution to debit your account on the following banking day. If you are uncertain as
to when the payment will be debited from your
account, refer to your financial
For returned unpaid
transactions, we treat the payment as
if it was never made.
Amendments by us
We will advise you 5 days in advance of any changes to the Direct Debit Request.
Amendments by you
You may change, stop or defer a debit
payment, or terminate this agreement
by providing us with at least 5 days notification in writing by:
Writing to us at: PO Box 40 MULLUMBIMBY NSW 2482
Emailing us at: firstname.lastname@example.org
Alternatively you can contact
your financial institution, which is
required to act promptly on your instructions.
Our commitment to you
We will advise you, in writing, the details of your monthly donation (amount, frequency, start date) at least 3 business days prior to the first drawing. Thereafter each drawing will be made on the 1st day of the month (or nearest business day thereafter).
We will not change the amount or frequency of drawings without your prior approval.
We reserve the right to cancel your monthly donation if three or more drawings are returned unpaid by your nominated financial institution.
We will keep all information pertaining to your nominated account at your financial institution private and confidential.
We will promptly respond to any concerns you may have about your direct debit arrangement with us.
We will send a consolidated tax receipt within 45 days of the conclusion of the financial year.
It is your responsibility to:
a) Check with your financial institution whether
direct debit is available from your
account as direct debiting is not available on all accounts offered by
b) Ensure your account details which you
have provided to us are correct by
checking them against a recent account statement;
c) Ensure that there are sufficient clear funds available in your account to allow a debit payment to be made in accordance
with the Direct Debit Request
d) Ensure that the authorisation to debit the account is the same name as the account
signing institution held by the financial
institution where the account is
e) Ensure that suitable arrangements are made if the direct debit
is cancelled – by yourself, by your financial
institution or for any other reason.
If you are in doubt please check with your financial institution before completing the Direct Debit Request.
Please note that if there are
insufficient clear funds in your account
to meet a debit payment you may be
charged a fee and/or interest by your financial
institution. You should also be aware that we also incur charges for any declined payments.
You should check your account statement to verify that
the amounts debited from your account
If you believe that there has been an error in debiting your account, you should notify us
1300 76 611 (61 2 6684 4360) and confirm that notice in writing with us as soon as possible so that we can resolve your query more quickly.
Alternatively you can take it up
directly with your financial institution.
If we conclude as a result of our investigations that your account has been incorrectly
debited we will respond to your query
by arranging for your financial
institution to adjust your account
(including interest and charges) accordingly. We will notify you in writing of the amount by which your account has been adjusted.
If, following our
investigations, we believe on
reasonable grounds that your account
has been correctly debited, we will
respond to your query by providing you with reasons and any evidence for
this finding in writing.
If we cannot resolve the
matter, you can still refer it to your financial
institution, which will obtain details from you of the disputed payment and may lodge a claim on your behalf.
We will refund your Ongoing Giving donation if all of the
following conditions are met:
1) you dispute a donation, and our investigations show that your account has been incorrectly
2) the request to refund your
donation is in writing and is received no less than 14 days before your next debit day; and
3) the request to refund comes
from the person who has signed the Direct
Debit Request or a person (being an adult over 18 years) who has legal
responsibility for that person. If the request comes from that other person
then we will also require documentary evidence of that legal authority and or
4) we will not refund any more than three (3) payments;
5) we will only refund payments into the bank account originally
nominated on the monthly donation form.
We will keep any information (including your account details) in your Direct
Debit Request confidential. We
will make reasonable efforts to keep any such information that we have about you secure and to ensure that any of our employees or agents who
have access to information about you
do not make any unauthorised use, modification, reproduction or disclosure of
We will only disclose information that we have about you to the
extent specifically required by law or for the purpose of this agreement (including disclosing
information in connection with any query or claim).
If you wish to contact us in writing about
anything related to this agreement, you should write to
PO BOX 40
MULLUMBIMBY NSW 2482